Return & Refund Policy

You have 7 Days Refund and Return Policy days from the moment you get your product to submit a return under our 7-day return policy.

Your item must be unused or unopened, with tags still tied, and in the original packaging in order to be accepted for only a return.

You can get in touch with us at to start a return. In the case that your return is accepted, we’ll give you a return shipping label and shipping information. We didn’t take items that were shipped returned to us without previously requesting a return. Easy-buy does not encourage careless purchasing and returning.

The seller and staff suffer financial losses, and the environment suffers as well because it takes a lot of fuel and produces too much CO2 to transport and pick up an item that should have been avoided. Therefore, before purchasing, please make an informed choice.

We do, however, provide 5-day returns, but only if they adhere to the following three criteria in order to ensure that the customer’s interests are also safeguarded:

  1. Physical damage to the products is present 
  2. The product is not in Running or Working
  3. You received a delivery that was not what you bought since the product is not working
  4. Customer Make proper video while opening the parcel
  5. Used product returns will be allowed only in case of working issues.
  6. And once the refund is finalized, the delivery charge will be deducted and the refund will be given when the product is sold to another customer.

Policy on General Returns

  • If you received a product that is physically damaged, is missing components or accessories, is defective, or otherwise differs from what is described on the product detail page, you may return it within the appropriate return window.
  • We may arrange for a technician to visit your home if you report a problem with your smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine, microwave, or camera. On the basis of the technician’s evaluation report, a remedy will be offered. Only if the following conditions are met: • it is established that the item was not harmed while in your possession;
  • the goods are returned in original condition (with the brand/box, manufacturer’s MRP tag intact, user manual, warranty card, and all the accessories therein); the product is identical to what was supplied to you.
  • If you want to return an electronic item that contains any personal information, please be sure to remove all of that information first. Easy-buy disclaims all responsibility for any improper use or misuse of this information. • Products designated as “non-returnable” on the product detail page cannot be returned, including cases of buyer’s remorse such as erroneous model or colour of the product ordered or incorrect product ordered.
  • Unless specifically stated in the category-specific policy, no additional information is needed in order to return an eligible order.
  • Products might be eligible for replacement only if the exact same item is available from the same seller.
  • We will issue a refund if the buyer requests a replacement but the seller does not have the exact item in stock.

Note: You have seven days from the time the goods were delivered to notify us if you received a non-returnable item in a damaged or faulty condition.

Orders with Cash on Delivery

  • Refunds for orders using Cash on Delivery will be transferred to your bank account (through NEFT, or National Electronic Funds Transfer). activity
  • You can transmit the information for your bank account from your registered email address if you want to get the reimbursement for your Cash on Delivery order in that manner.

Refunds cannot be processed to accounts owned by third parties.


All check reimbursements will be made in the form of AXIS Bank checks that are “at par.” Make sure your beneficiary bank sends the check for outstation clearance if you intend to present the cheque in person in any other city.

Please take note of the following if you intend to deposit your check in a clearing box:

– Use the Local Cheques box if you are depositing the check in a clearance box in one of the aforementioned cities.

– Use the box labelled “Outstation Cheques” if you are depositing the check in a clearance box in any other city.

If the aforementioned procedures are not followed, the check may not be processed and the bank may impose penalties.

Note: Within 4 business days of the date of the refund, we will send you an email with the tracking information for the refund cheque.

Issues and damages

Kindly verify your order whenever it comes and let us immediately know if there is anything missing, damaged, or defective so we can go into it and correct it.

Items That are Exempt or Not Returnable

Certain products, particularly perishables (like food, flowers, or plants), special products (such special orders or customised items), and personal care products, could be returned (such as beauty products). Vapors, flammable liquids, and dangerous goods are not refundable to us. If you have questions or issues about a specific item, please get in touch.

Unfortunately, sale items and gift cards cannot be refunded.


Returning the item you now own and then making a new purchase for the desired item after the return has been approved is the quickest way to ensure that you get what you want.


Once we’ve received and reviewed your return, we’ll let you know whether or not the refund was accepted. If accepted, a refund will be made automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.

Policy on Cancellations

Send us a request by email at to cancel your orders. Please include your order number and the reason for the cancellation (optional). The following are the cancellation fees:

A) If a cancellation request is made with a COD payment method and is approved within two hours of placing the order, there won’t be any cancellation fees assessed.

B) If the payment method is COD and the order is cancelled after two hours have passed since it was placed, the cancellation request will be accepted, but the booking cost will not be returned.

C) Cancellation requests will be considered if the payment method is pre-paid and the item has not yet been sent. Order cancellation fees will be levied at 5% of the order value or Rs. 200, whichever is larger.

D) Cancellation requests will be allowed if the payment method is prepay and the item has already been sent. Order cancellation fees will be levied at 20% of the order value or Rs. 800, whichever is higher.

E) Order cancellation fees are 20% of the order value or Rs. 800, whichever is larger, if payment is made using a pre-paid method and the item was manufactured or purchased just for you. Only when the goods is sold to a different consumer will the remaining balance be repaid.

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